What happens to data once it leaves our organisation's systems?

When a customer uploads or transfers an audio file to ASSIST, the recording is processed within the ASSIST service to create the relevant transcript and summary.

The data is protected through the security measures described in the DPA and Knowledge Base.

Standard retention is up to 48 business hours for audio and up to 30 business days for transcripts and summaries.

The customer's final record may then be stored in its own case management or CRM system under its existing retention and access controls.