What categories of personal data can ASSIST process?

ASSIST processes the information contained within the audio submitted by the customer.

This can include:

• Names and contact details
• Spoken communications and opinions
• Information about a customer’s circumstances
• Case or service information
• Financial information
• Health or disability information
• Other special category data where it is discussed
• Criminal offence information where it is discussed
• Information about third parties mentioned during a conversation
• Staff information contained within the recording
• Technical information associated with the recording and user account

The specific categories processed depend on what people discuss during the call or meeting.