What are our SLA's?
What are the service level agreements we will adhere to when reviewing and fixing issues
| Severity | Description | Response Time | Resolution Time |
| Critical (P1) | System-wide outage or major failure impacting all users | 1 hour | 8 hours (where this is inside Wyser's control) |
| High (P2) | Major feature broken but workaround available | 4 hours | 4 business days |
| Medium (P3) | Minor functionality issues | 2 business days | 20 business days |
| Low (P4) | General inquiries or minor cosmetic issues | 5 business days | In line with our general roadmap and release schedule |