The ASSIST Glossary: Improving Transcription Accuracy
A glossary helps Wyser ASSIST recognise names, places and specialist terms that may be unfamiliar to the AI transcription service.
Advice conversations often include local service names, benefit terminology, acronyms and organisation-specific language. These words can be difficult to transcribe accurately, particularly when they are uncommon or pronounced in a particular way.
The Wyser team can build a glossary for your organisation to help ASSIST recognise these terms more accurately.
How does the glossary help?
A glossary can improve transcription accuracy and reduce the time you spend correcting errors in your case notes.
It can include:
- Names and places: Local place names, staff names and the names of organisations or services.
- Specialist terminology: Benefits, debt advice terms, legal terminology and other sector-specific language.
- Organisation-specific language: Acronyms, abbreviations and the names of local projects or services.
For example, if ASSIST regularly mishears the name of a local support service, adding the correct name to your glossary may help the transcription service recognise it more accurately.
More accurate transcripts can also help produce clearer summaries, reducing the need for manual corrections.
Your glossary is an ongoing service
Your glossary should evolve as your organisation's work changes. It is not a one-off task that ends when your glossary is first created.
Throughout your subscription, the Wyser team can review and update your glossary as new terms emerge and your needs change.
There are many reasons to update your glossary regularly, including:
- Changes to legislation and regulations: New legislation, updated regulations and changes to benefit rules can introduce new terminology.
- New organisations and services: You may start working with new partners, referral services or local organisations whose names need to be recognised.
- New staff and locations: Staff changes, new offices and new service areas can introduce unfamiliar names and place names.
- Changes to your work: New projects, specialist services and changes in the terminology your team uses may require additions.
- Recurring transcription errors: If ASSIST repeatedly mishears a particular word or phrase, adding it to the glossary may help improve recognition.
We recommend reviewing your glossary regularly and letting us know when you identify new terms or recurring errors. Keeping it up to date helps ASSIST reflect the language your team uses today, not just the language it used when you first subscribed.
How do I request a glossary or an update?
If you are new to Wyser ASSIST and need a glossary, or if you already have one and would like it updated, contact the Wyser team.
When you contact us, please provide:
- The words or phrases to add. Include examples of any transcription errors where possible.
- The correct spelling. Tell us exactly how each name or term should appear.
- Any useful context. Explain what the term refers to, particularly if it is a local service, acronym or specialist term.
You can contact us through your usual Wyser account contact or by emailing support@wyser.online
The Wyser team will review your request and build or update your organisation's glossary.
What happens next?
We will review the information you provide and make the relevant glossary updates. We may contact you if we need more information to ensure the terms are recorded correctly.
The glossary can help ASSIST recognise recurring terms, but it cannot guarantee that every word will be transcribed correctly. Audio quality, pronunciation and the surrounding conversation can also affect accuracy.
If you continue to notice recurring errors, let us know. We can review the examples and consider whether further glossary updates would help.