What is the onboarding process?
Find out what you need to do before your four-week trial and what happens if you decide to continue with ASSIST.
Getting started with Wyser ASSIST is straightforward. We’ll guide you through the key steps so your team is ready to use ASSIST.
Setting up your trial
Before your four-week free trial begins, we’ll ask you to:
- Complete an onboarding questionnaire so we can understand your organisation and how you plan to use ASSIST.
- Sign a Data Processing Agreement (DPA) so we can process data on your organisation’s behalf.
- Confirm your trial dates and users. Users will need an organisation email address to access ASSIST.
- Choose from our sample summary templates. These let you explore different approaches during your trial and see what works best for your team.
- Attend a training session. We can train your full team or provide a session for those who will support colleagues using ASSIST.
We’ll also provide support throughout your trial if you have questions or need help getting started.
Moving to a paid pilot or subscription
If you decide to continue with ASSIST after your trial, we’ll work with you to get everything ready for longer-term use.
This can include:
- Customised summaries based on your organisation’s requirements.
- Telephony or CRM integrations, where required. Telephony integrations are subject to an additional cost.
- Additional training and support to help your team get the most from ASSIST.
Where a telephony integration is required, we’ll discuss the requirements and associated costs with you before proceeding. We’ll then work with you to prepare and test the integration before you begin using it.