What are the minimum system requirements?

Desktop and laptop

You can use ASSIST on a desktop or laptop to access the ASSIST web interface, record conversations and process existing recordings.

There are two recording options depending on the device you use:

Windows: The Wyser Desktop Recorder is available for Windows devices through the Microsoft Store.
Mac, Chromebook and other non-Windows devices: You can use the web-based recorder through a supported web browser. This means you can record conversations without installing the Windows Desktop Recorder.

Both recording options support offline recording, so you can record a conversation without an active internet connection and upload the recording when you are back online.

Mobile devices

ASSIST Go is available for compatible iOS and Android smartphones and tablets.

You can use ASSIST Go to record conversations directly from your mobile device and upload them to ASSIST for transcription and summarisation.

ASSIST Go also supports offline recording, so you can record conversations when you do not have an active internet connection and upload them when you are back online.

Microsoft Teams

If your organisation uses Microsoft Teams, you can also explore our Microsoft Teams integration.

This provides an alternative way to use ASSIST with supported Teams conversations. We’ll discuss your requirements and the available setup options with you.

Telephony integrations

If you want to connect ASSIST to your organisation’s existing telephone system, telephony integrations are available for supported systems.

The setup and timescale will depend on your telephone system and the integration required.

Telephony integrations are an optional service and may incur an additional cost. We’ll discuss your requirements and any associated costs with you before proceeding.

Upload existing recordings

If you already have recorded calls or conversations, you can upload supported audio files directly to ASSIST.

This means you do not need to install a recording app if your organisation already has a way of recording and securely accessing audio files.

Web access

You can access ASSIST through a supported web browser on a compatible computer or device.

A reliable internet connection is required when accessing the ASSIST platform and uploading or processing recordings.

The Wyser recording apps also support offline recording, so you can record without an active connection and upload the recording later.

What do I need?

At a minimum, you will need:

A compatible desktop, laptop, smartphone or tablet, depending on how you plan to use ASSIST
A supported web browser for accessing ASSIST and using the web-based recorder
An internet connection for accessing ASSIST and uploading recordings
A microphone or suitable audio source if you are using a Wyser recording app
An organisation email address for users who need access to your ASSIST account

You do not need specialist hardware to use ASSIST.

Your setup will depend on how you want your team to record and process conversations. You can use the Wyser recording apps, the web-based recorder, upload existing recordings or explore integrations with Microsoft Teams or your telephone system.