How quickly can ASSIST be set up after purchase?

How quickly you can get started with Wyser ASSIST depends on how you plan to use it and whether you need any additional configuration or integrations.

Using the Wyser apps

If your team is using one of the Wyser recording apps and the standard ASSIST summaries, you can get started quickly after your subscription begins.

Once your users have been set up, they can start recording and processing calls using the available standard summaries without waiting for bespoke configuration.

Bespoke summaries

If you need summaries tailored to your organisation, these take longer to create.

We typically allow two to three weeks to build and refine bespoke summaries. This timeframe depends on how quickly you can provide us with the information and examples we need to understand your requirements.

We’ll work with you to make sure the summaries meet your requirements and produce the information your team needs.

This is not a one-off process. We can continue to review and refine your summaries throughout your subscription as your requirements develop and your team provides feedback.

Telephony integrations

Telephony integrations generally require more time to set up.

The timeframe depends on:

• The complexity of the integration
• The telephony provider and system you use
• The availability of technical support from your telephony provider
• Any testing or configuration required before the integration can go live

We’ll discuss the expected timeframe with you once we understand your requirements. Where an integration is required, we’ll work with you and your telephony provider to get it configured and tested before you start using it.