How does ASSIST compare with other tools?

WyserASSIST uses AI to help frontline teams capture and process information more efficiently. While other tools like Magic Notes are well-developed tools for social care assessments, WyserASSIST offers a broader, more flexible solution designed specifically for the advice, housing and charity sectors.

ASSIST is built to work across a wide range of service settings, including helplines, advice agencies and housing providers. It can record and process conversations with multiple speakers, producing accurate transcripts and structured summaries that fit seamlessly into existing workflows.

ASSIST has been designed with flexibility in mind. Rather than relying solely on fixed templates, organisations can co-design outputs to match their own case management formats and reporting needs. It also integrates directly with sector systems, such as AdvicePro, reducing manual work and making it easier to embed into daily operations.

Human oversight is central to how ASSIST works. Every transcript and summary can be reviewed and approved before being added to a case record, ensuring quality and accountability remain in human hands. The platform is developed and hosted in the UK, with strong GDPR compliance and a focus on responsible data stewardship, so organisations maintain full control over their data.