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Acceptable Use Policy

Acceptable use policy for Wyser ASSIST

Acceptable Use Policy

1. Introduction
This Acceptable Use Policy ("Policy") outlines the rules and guidelines for using Wyser ASSIST ("ASSIST"), a product developed by Wyser Ltd. By accessing and using ASSIST, users agree to comply with this Policy. Failure to adhere to these guidelines may result in suspension or termination of access to ASSIST.

2. Permitted Use
ASSIST is designed to support organisations by transcribing and summarising calls to reduce administrative burden. Users may only use ASSIST for legitimate business purposes, in accordance with applicable laws and ethical guidelines.

3. Prohibited Use
Users must not use ASSIST to:

  • Violate any applicable laws, regulations, or ethical standards.

  • Process, store, or transmit unlawful, harmful, or discriminatory content.

  • Share or upload recordings, transcripts, or summaries without the necessary permissions.

  • Interfere with or disrupt the integrity, security, or performance of ASSIST.

  • Reverse-engineer, decompile, or attempt to extract the source code of ASSIST.

  • Share login credentials, allow unauthorised access, or use another user’s account.

  • Engage in any fraudulent, deceptive, or misleading activity.

  • Use ASSIST in a way that infringes on the intellectual property or privacy rights of others.

4. Data Protection & Privacy
Users must ensure compliance with data protection laws, including UK GDPR, when processing personal data via ASSIST. Sensitive or personally identifiable information should only be processed where legally permissible, and with appropriate security measures in place.

5. Security Responsibilities
Users must:

  • Keep their account credentials secure and report any unauthorised access immediately.

  • Use ASSIST within their authorised scope of access.

  • Avoid introducing malware, viruses, or any other harmful software.

6. Monitoring & Enforcement
Wyser Ltd. reserves the right to monitor usage of ASSIST to ensure compliance with this Policy. Any suspected violation may result in an investigation, temporary suspension, or permanent termination of access. Legal action may also be taken if necessary.

7. Policy Updates
Wyser Ltd. may update this Policy from time to time. Continued use of ASSIST after any updates constitutes acceptance of the revised Policy.

8. Contact Information
For questions or concerns about this Policy, please contact support@wyser.ai.

By using ASSIST, users acknowledge that they have read, understood, and agreed to abide by this Acceptable Use Policy.

Wyser Ltd is a company incorporated in England and Wales with registered number 12657570 whose registered address is Ground Floor Cardigan House, Castle Court Swansea Enterprise Park, Swansea, Wales, SA7 9LA and it operates the Website www.wyser.online. The registered VAT number is 360302934.