What is an ASSIST Champion?
An ASSIST Champion is someone within your organisation who helps colleagues get the most out of Wyser ASSIST.
Champions act as a key point of contact within their team or organisation. They help colleagues understand how to use ASSIST, gather feedback and work with Wyser to make sure the service continues to meet their organisation's needs.
You don't need to be a technical expert to become an ASSIST Champion. The role is about supporting your team, sharing knowledge and helping everyone get the most from ASSIST.
What does an ASSIST Champion do?
Your organisation's ASSIST Champion helps support the effective use of ASSIST across your team.
This may include:
- Supporting colleagues: Helping team members understand how to use ASSIST and where to find guidance in the Knowledge Base.
- Sharing feedback: Gathering feedback from colleagues about their experience, including what works well and where improvements may be needed.
- Identifying training needs: Recognising when colleagues need additional guidance or support.
- Reviewing summary templates: Helping your organisation agree whether changes to summary templates would better meet your team's needs.
- Keeping information up to date: Identifying new terminology, local services or recurring transcription errors that may need to be added to your organisation's glossary.
- Liaising with Wyser: Acting as a key contact for questions, feedback and requests for changes.
Why is the ASSIST Champion role important?
Having an ASSIST Champion helps your organisation make the most of its subscription.
Champions provide a link between the people using ASSIST every day and the wider organisation. They can identify common issues, share good practice and help ensure that feedback reaches the right people.
The role also supports a more consistent approach to using ASSIST across your team. Rather than each person trying to resolve the same questions independently, colleagues have an internal contact who can help them find the right information.
How can an ASSIST Champion help improve ASSIST?
Your ASSIST Champion helps your organisation get the most out of ASSIST by gathering feedback from colleagues, identifying opportunities for improvement and working with Wyser to address your team's needs.
This might include suggesting changes to summary templates, identifying recurring transcription issues or highlighting new requirements as your organisation's services and processes evolve.
By bringing feedback together and agreeing priorities internally, your Champion helps ensure that requests reflect your organisation's needs and supports the ongoing improvement of how you use ASSIST.
How will I hear about updates to ASSIST?
The Wyser team will share relevant product updates, new features and important changes with the ASSIST Champions group.
As a Champion, you can keep up to date with what's changing and share this information with colleagues across your organisation. This helps your team understand what's new, learn about improvements and make the most of the features available to them.
We encourage Champions to share updates internally through their organisation's usual communication channels and highlight anything that may affect how colleagues use ASSIST.
Interested in becoming an ASSIST Champion?
Would you like to help your colleagues get the most out of Wyser ASSIST?
If your organisation doesn't currently have an ASSIST Champion, or you're interested in taking on the role, speak to your manager to discuss whether you'd be a suitable point of contact for your team.
Once agreed internally, contact your Wyser Account Lead or email support@wyser.online to let us know you're interested.
We'll help you understand the role and how you can support your organisation's use of ASSIST.
Need help?
If you have questions about the ASSIST Champion role or how it works within your organisation, contact your Wyser Account Lead or email support@wyser.online.