Getting started
Everything you need to get started with Wyser ASSIST, from understanding how it works to setting up your account, accessing your apps and completing onboarding.
Apps and Recording
Learn how to access Wyser ASSIST across different devices, install and configure your recording apps, record conversations and upload audio files.
Using ASSIST
Find out how to work with transcripts, review AI-generated summaries, customise outputs, manage your team and make the most of ASSIST features.
Integrations
Learn how to connect Wyser ASSIST with your CRM, telephony systems and other supported tools to fit your existing workflows.
Security and Data Protection
Understand how Wyser ASSIST protects your data, manages access, stores information and supports your organisation's privacy and data protection responsibilities.
- How does Wyser keep my data secure?
- Where is data stored and processed?
- How long will you keep my data?
Troubleshooting and Support
Get help resolving common issues with recording, uploads, transcripts, summaries, account access and other aspects of Wyser ASSIST. Find out how to contact our support team.
Subscriptions and Billing
Find information about subscription plans, pricing, usage allowances, discounts, renewals and managing your Wyser ASSIST subscription.
- How much does Wyser ASSIST cost?
- What happens if I use more / less hours than I have paid for?
- What is the difference between Basic, Standard and Premium subscription ?
- Do you offer discounts for non-profits or large teams?
- I'm an AdviceUK member, can I get a discount ?
DPIA Support
Find guidance to help you complete a Data Protection Impact Assessment (DPIA) for Wyser ASSIST, including data processing, security measures, privacy risks and safeguards.
Training
Get more from WyserASSIST with practical guides and step-by-step training videos covering recording, uploading, transcripts, summaries, key features and team management.
- How to create your WyserASSIST account
- How to manually upload a call
- How to view transcripts and summaries
- How to set up the Microsoft Teams integration
